Full service I.D.A. Drugstore opens at Greenbank Hunt Club Centre (2013)
Quality of care, comfort and convenience are the hallmarks of the new pharmacy opening this month at Greenbank Hunt Club Centre. The deep attention to detail is apparent stepping into this large space at the back of the Centre: comfortably wide aisles, shelving within reach, the direct path to the pharmacy counter (paced out to be no more than 20 steps), and two private consultation rooms all work together to create a space that puts customers and accessibility first.
The owners opening this hugely anticipated new location are already operating three popular I.D.A. Drugstore locations in the region: Carleton Place, Stittsville and Richmond. Owners Esmail Merani, Aziz Dhalla and Ashraf Altaslaq all call the area around Greenbank Hunt Club Centre home and store manager Carolyn Bradford is a former resident of the neighbourhood.
Mr. Merani and Mr. Dhalla have been at the helm of an I.D.A. for nearly 25 years and have seen their own sons train as pharmacists, following in the family trade. The owners deliberately set out to create a health destination in their pharmacies, focusing on preventative measures, health management and home healthcare products. Counselling services are a major feature, offering much needed guidance to anyone managing multiple prescriptions, drug sensitivities and chronic health conditions.
All pharmacists at the Greenbank Hunt Club Centre location are trained diabetic counsellors who can offer advice, lifestyle coaching, help with product selection and even give injections. Specialist help can also be offered in the areas of heart health, asthma and chronic obstructive pulmonary disease, food intolerance testing, herbal consulting, quitting smoking and SAD light therapy. Flu shots will also be offered seasonally.
Growing in demand, compound prescriptions are a major focus of the pharmacist team. Customized medical preparations are a highly useful option for many people today. Food ingredient sensitivities and allergies are a significant factor for many customers, and compounding provides peace of mind. Some people have difficulty swallowing, absorb medications abnormally, or find themselves facing a short supply of their regular drug. Preparations suitable for infants, children and pets require special care. In all cases, compounding is the answer.
Online ordering and interactive voice prescriptions
Mr. Merani and his team have already had tremendous success with making prescription ordering services available online and through interactive voice services on the phone. Typically, the I.D.A. pharamacists start their day filling a high volume of prescriptions that were received overnight. The team is now piloting a text service for alerting customers when their prescription is ready for pick up.
In addition to all the activity at the pharmacy counter, the Better Living home healthcare section has a dedicated and trained staff member to help customers in need of body braces, including selection and fitting services. A complete range of vitamins and dietary supplements help to round out the focus on wellness.
Health and beauty lines, including Fruits & Passion and Crabtree and Evelyn, a wide selection of Hallmark cards, newspapers and magazines, as well as convenience food items round out the offerings from this location. There will even be a photocopier on site. Open seven days a week, this I.D.A. Drugstore promises to be everything you need and much more.
Profile published June 2013.